Tag Archives: Customer Service

This Will Only Hurt For A Little While

busyGood grief, what’s that woman up to now? It’s something I imagine people thinking about me on a fairly regular basis, but I guess I just can’t help it–gotta stay busy. I know, that whole “Stop Glorifying Busy” meme is floating around (and I’ve actually posted it and meant it sincerely myself a couple of times) but busy works for me (except for last week, when only loafing worked).

So, my new project, getting under way this week (while I keep whittling away at The Water Bearers), is the complete overhaul of my website.

I created that from a template, in a complete state of panic, because I was launching Widow Woman in a few short weeks and my old website needed a massive update. Well, it’s been over a year now, and I hate my website.

Not dislike, not ho, hum, I’m bored–nope, this is an active, visceral loathing. I’m sure it could be worse (check out these bad boys–I actually held my breath when I visited this site, in case mine was #4), but as I’m sure you’ll agree, it could also be so much better. I can’t wait to fix this thing. But I am facing two daunting problems: 1) budget–hey, I’m an indie author! I don’t have the budget to blow everything on a website design. 2) I’m a technological moron.

moron[Warning courtesy of Fugly.com. I shall ignore.] Damn the torpedoes, full speed ahead because I’m happy to say, I think (Lord, I hope) I have found a solution. Checked out a bunch of different options, including staying with my current hosting service, to see if they had any better templates to offer (they don’t) or if they’d finally be able to fix the blog feed problems on my existing site (they couldn’t), and decided that after several years, it’s time for me to jump ship.

I found a new, well-received hosting service that works with WordPress templates and technological morons alike–plus, they offer the best (and when I say best, I mean BEST) customer support, 24/7, I’ve ever encountered. I wasn’t even a client yet today, and TJ, super-supporter extraordinaire, spent almost an hour on the phone with me, answering every stupid question I could possibly ask (“Where do I find this thingie?” “How do I install this whatchimacallit to my doohickey?”) with extraordinary patience, courtesy, and an utter lack of condescension. It was amazing, and the best part is, he promised to do it again, if I need him.

So I leaped today, signed up with them. As soon as they send me my activation email, I can start working on my new design. It may take me a couple of months, but hey, if I can go through the whole process of self-publishing a book, I’m not going to let a little thing like a plug-in stop me from having a new, fresh website.

Oh, wait. What’s a plug-in again? TJ! Help! Stay tuned; it’s always an adventure.

[OHMYGOSH! Update: While I was proofreading this post, the new hosting service called me to make sure I’d received my activation e-mail, ask me if I had any questions, and personally welcome me to the family! I love these people!]